Daizy is hiring a new Customer Success Manager within our Customer Engagement Team.

Your role will include:

  • Ownership of overall relationship with assigned customers, which include: increasing adoption, ensuring retention and delivering satisfaction
  • Establishing a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Development of champions within allocated portfolio
  • Developing, preparing, and nurturing customers for advocacy
  • Working closely with customers to ensure they are achieving their key goals whilst maximising the value from Daizy
  • Advocating for customer needs/issues cross-departmentally.

You will have:

  • Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention
  • Confirmed ability to drive continuous value of SaaS technology platform
  • Familiarity working with clients of all sizes
  • Proven ability to build relationships at operational and executive levels
  • Impeccable written and verbal communication skills, be detail oriented and analytical
  • Experience working with digital marketing or social media at a SaaS vendor
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure
  • A proactive approach to your work schedule
  • Salary: £30-35k
To apply for this role, please complete the form below.
Categories: Recruitment